Ordering & Confirmation

All orders placed will be confirmed with an Order Confirmation form sent via fax, post or e-mail. Customers may order by phone or in writing.

Deposits

In some cases, deposits will be required for custom production.

Payment

New Customer’s orders are to be Prepaid five business days before the goods are shipped. An Invoice will be faxed or emailed to you prior to dispatch. Payment can be made by: Direct Deposit to our Bank Account (please fax through the confirmation of the Bank Deposit), Cheque or Cash Payment.

Credit Cards: Visa and MasterCard are accepted. Please note a 3% credit card service fee will be added to the total invoice value if you elect to pay by credit card.

Customers will remain on Prepaid trading terms until an Approved Customer Application is submitted to and approved by Sprint Horticulture.

Terms for Approved Customers are strictly 30 days from the end of the month in which goods are invoiced. Interest will be charged on overdue accounts at 1.5% per month from the date on which it is due until the date it is paid and the interest must be paid. Customers that fail to pay for Invoices on the due date will forfeit their Approved Customer account.

Title

Property and title in the goods supplied by Sprint Horticulture to the Customer shall remain with Sprint Horticulture and shall not pass to the Customer until the price of all goods supplied by Sprint Horticulture to the Customer are paid in full to Sprint Horticulture.

Prices

Prices shown on the Price List or catalogue of Sprint Horticulture may be varied at any time, prior to the delivery of orders. Sprint Horticulture reserves the right to correct errors on invoices. Any Goods and Services Tax which is payable by Sprint is to be reimbursed by the Customer to Sprint Horticulture in addition to the price of the goods and freight.

Order Cancellations

If a customer wishes to cancel an order Sprint Horticulture will only cancel the order under the following conditions:

That Sprint Horticulture can secure another Customer for the goods if already produced and, or
That Sprint Horticulture can vary the order with its suppliers.

If these conditions cannot be fulfilled then the Customer must take delivery of the goods as ordered and will be invoiced for the goods.

Shipping Information

Freight is added to the invoice. We arrange shipment by air with Australian Air Express or by road with Border Express. Sprint Horticulture provides transport insurance for all consignments where Sprint is paying the freight. Alternatively, Sprint Horticulture will arrange freight with a Customer’s designated carrier, in which case Sprint Horticulture will not be providing insurance.

Freight Liability and Claims

Sprint Horticulture Responsibilities:
Sprint Horticulture will notify Customers’ the day the goods are dispatched. Your plants will be packaged to the best of our ability to withstand regular transport routes to all major centres in Australia.

Customers Responsibilities:

Respond within 24 hours to the call from the airline to pick up goods. It is a good precaution to phone the airline if you have not heard from them within 48 hours of the stock being shipped.

In the event of a missing consignment first contact should be made to Sprint Horticulture to clarify the shipping schedule and consignment note number.

Upon sighting the goods if any damage is noticed then sign for the consignment noting any damage or loss on the carrier’s official delivery note and have the carrier sign the same. Ensure you keep a copy of this delivery note.

In relation to damage or loss of goods during transit the Customer is to advise and quantify the claim to Sprint Horticulture within 24 hrs of arrival so that Sprint Horticulture can lodge a claim immediately with the freight company. Failure of the Customer to do this will void any right of claim. Customers must complete and return a Delivery Claim Form to Sprint Horticulture within 24 hrs otherwise the Claim will be not be recognised. The Delivery Claim Form is available at Sprint Horticulture.

Sprint Horticulture accepts no responsibility for damage or delay following delivery to the Customer’s designated carrier.

Holding Stock Past Due Date

We can only hold goods if space permits. Due to the nature of cell tray plants we cannot guarantee they will remain at our normal quality standard. No credits for oversize and subsequent problems will be given for cell tray plants that are held beyond the original Ship Date, as we accept no responsibility for the quality of held plants. Plants that are ready on the original Ship Date will be invoiced to the Customer on that date regardless if delivery has been made or not.

Product Claims

Sprint Horticulture must be notified within 48 hours of receipt of plants if a claim is to be honoured by Sprint Horticulture. If you are not satisfied with the plants and are requesting a credit, we will ask you to return the plants to Sprint Horticulture and we will pay the freight charge on the returned plants. Short count claims must be made within 10 days after receipt of plants. All claims must be substantiated within photographs which show the reason for the claim and must be supplied within the 48 hour notification period. 

Limit of Liability

Sprint Horticulture states and the Customer acknowledges that any variety or descriptive information furnished in relation to the goods, is based upon information received from suppliers of Sprint Horticulture and is provided as a guide only.

The Customer accepts responsibility in relation to any delays in accepting the plants ordered and recognises that significant variations may occur in the particular plants due to geographic location, climate, growing media type and conditions, cultural management practices and other growth factors.

Sprint Horticulture or its Directors will not accept liability for any inaccuracy in the information provided.

Sprint Horticulture gives no further warranty, express or implied, and all other or further warranties, including any warranties of merchantability or fitness for a particular purpose are excluded. We shall not be responsible for loss of any product, profit or any other indirect, special or consequential damages. The liability of Sprint Horticulture is limited to:

The replacement of the goods or
The repair of the goods